Emergency contacts
In a emergency
Call for Police, Fire & Ambulance in a life-threatening or time critical situation
Flood and storm emergency
SES
Emergency Information
This number replaces the Victorian Bushfire Information Line, Victorian Flood Information Line and Relief and Recovery Information line
If you are deaf, hard of hearing or have a speech impairment, you can contact the VicEmergency Hotline through the National Relay Service
If you don’t speak English, call the Translating and Interpreting Service (TIS) National
Australian Red Cross
Register.Find.Reunite
Council customer service numbers
Power outages and fallen power lines
Department of Environment, Land, Water and Planning (DELWP)
For general information on power outages. Information is available in languages other than English
Gas outages and faults
Water faults and emergencies
Road closures and traffic hazards
Other helpful contacts
National Relay Service
TTY/ voice calls
National Relay Service
Speak & Listen
Websites
In addition to the websites linked above, the following also provide valuable information on preparing for, responding during and recovering after an emergency:
Websites to assist with preparing before and during an emergency:
Bureau of Meteorology (BOM) – provides information and warnings on weather events.
Triple Zero – provides information about when and how to call 000 and a children’s educational game.
Insure It – provides information to help you make sure you have enough insurance to cover you in an emergency
Red Cross – provides information on preparing for an emergency.
DEAF Emergency Information – provides information for people who are deaf or hard of hearing.
Websites to assist with recovery:
Financial assistance information.
Australian Taxation Office information on assistance available after emergencies.