In a emergency
Call for Police, Fire & Ambulance in a life-threatening or time critical situation
Flood and storm emergency
This number replaces the Victorian Bushfire Information Line, Victorian Flood Information Line and Relief and Recovery Information line
If you are deaf, hard of hearing or have a speech impairment, you can contact the VicEmergency Hotline through the National Relay Service
If you don’t speak English, call the Translating and Interpreting Service (TIS) National
Council customer service numbers
Power outages and fallen power lines
For general information on power outages. Information is available in languages other than English
Gas outages and faults
Water faults and emergencies
Road closures and traffic hazards
Other helpful contacts
In addition to the websites linked above, the following also provide valuable information on preparing for, responding during and recovering after an emergency:
Websites to assist with preparing before and during an emergency:
Bureau of Meteorology (BOM) – provides information and warnings on weather events.
Triple Zero – provides information about when and how to call 000 and a children’s educational game.
Disaster Resilience – provides information on emergencies for students and teachers however may also be useful for families to use at home with children.
Red Cross – provides information on preparing for an emergency.
DEAF Emergency Information – provides information for people who are deaf or hard of hearing.
Websites to assist with recovery:
Financial assistance information.
Australian Taxation Office information on assistance available after emergencies.